Online T&C's

Welcome to the Autarky online store terms and conditions. (the Website) is operated by United Petfood (we and us). The terms contained in this document (Terms & Conditions) apply to all transactions for the purchase of products from the Website. Please read these Terms & Conditions carefully before ordering from the Website. By ordering any products from the Website you are indicating your acceptance to be bound by these Terms & Conditions. They form a legal agreement between you and us and can only be amended with our consent. Your use of the Website itself is subject to our Website Terms of Use. You should also read our Privacy Policy. We reserve the right to change these Terms & Conditions from time to time without prior notice by changing them on the Website, provided that any such change will not affect any purchases you have made before the change is implemented.

  1. Ordering

1.1      You may place an order to purchase a product advertised for sale on the Website by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Submit Order” button on the checkout page.

1.2      All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason.

1.3      After submitting an order to us, you will be sent an order acknowledgement email with your order reference and details of the products you have ordered.  Please note, this email is an acknowledgement and is not an acceptance of your order.

1.4      If your order includes products which are not available from stock, we will contact you by email, telephone or text to ask how you wish to proceed.  You will have the option to wait until the products are available from stock or cancel your order.

1.5      Acceptance of your order and the formation of a contract between us will take place when we send you an email confirming that the products you have ordered are being dispatched to you, unless we have notified you that we do not accept your order

  1. Prices and payment

2.1      The prices of products advertised for sale on the Website are as set out on the Website. All prices are in pounds (£) sterling, inclusive of VAT, but exclude delivery charges. Delivery charges, where applicable, are clearly displayed when you view the items you have selected within your basket. Delivery charges will be automatically calculated depending on weight and added to your order. Prices and delivery charges displayed are valid and effective only in the United Kingdom. 

2.2      Prices may change at any time prior to (but not after) acceptance of your order.

2.3      We cannot accept your order until you have paid for it in full. Payment can be made by most major credit or debit cards through Sagepay by completing the relevant details on the checkout page.

2.4      By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

2.5      In the unlikely event that the price of an item has been incorrectly advertised on the Website, we will contact you by email to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed dispatch of your order, we will not be obliged to supply products at the incorrect price.  

3        Description of products  

3.1      Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times  

3.2      Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.    

3.3      We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with clause 1.5 above  

  1. Delivery

4.1      For orders placed Monday to Friday, we endeavor to deliver within seven to ten working days.

4.2      Deliveries to mainland UK addresses only. All deliveries are handled by DPD and Evri, with the costs of delivery as displayed to you on the website. Please note:

  • Orders placed over weekends and bank holidays will be processed the next working day.
  • We will deliver directly to the address specified in your order.
  • We cannot deliver items within the same order to multiple addresses.
  • Certain deliveries may require a signature to confirm receipt.
  • The precise timing of a delivery cannot be specified.
  • Deliveries will be made to your door. We are not responsible for any additional carrying or positioning of products ordered.

  4.3      We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received

  4,.4 Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.  

5.       Exercising your right to change your mind (Consumer Contracts Regulations 2013).

5.1      For most products bought online you have a legal right to change your mind within 14 days.

5.2      You will be responsible for the cost of returning any item to us unless the item is defective or we have delivered the item to you in error or as a substitute. The item should be returned to us in its original condition. If we do not receive the item back from you we may arrange for collection of the item from you at your cost.

5.3      When we receive notice of cancellation of your contract for any item, we will refund the price paid by you for that item or at your request if the item is defective will repair the item or supply you with a replacement item. We will not refund the delivery charge for sending the item to you unless you are returning an entire order.

5.4      You do not have a right to change your mind in respect of pet food products which are sealed for health protection once these have been unsealed after you receive them.

5.5      Our policy on cancellations and returns does not affect your legal rights
  1. Faulty products

6.1      If any product you purchase is damaged or faulty when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a product is faulty, you should notify us (see How to Contact Us) to arrange for the return of the product (the cost of postage of which we will refund).

6.2      Our policy on faulty products does not affect your legal rights.  

legal rights

7. Summary of your legal rights

We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.


Summary of your key legal rights This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website or call 03454 04 05 06. If your product is goods, for example pet food, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: a)    Up to 30 days: if your goods are faulty, then you can get an immediate refund.  b)    Up to three months: if your goods can't be replaced, then you're entitled to a full refund, in most cases See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).
  1. Security

8.1      We understand that you may have concerns about security on the internet. This Website uses a secure server that implements secure sockets layer (SSL) technology in our online ordering process to protect your payment card information.

8.2      We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.

8.3      If you have any additional queries about security, please contact us.

9. Our responsibility for loss or damage suffered by you

9.1 . If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen
  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you; of satisfactory quality; fit for the particular purpose described; supplied with reasonable skill and care and for defective products under the Consumer Protection Act 1987
  • We are not liable for business losses. We only supply the products through this Website for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • How we may use your personal information
    • How we may use your personal information. We will only use your personal information as set out in our Privacy Policy.
  1. General

9.1      United Petfood is a company registered in England and Wales. Our company number is 01624292 and our registered office address is Tywi valley Food Park, Station Road, Llangadog, Carmarthenshire Wales
SA19 9LN United Kingdom

9.2      Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.

9.3      If any part of these Terms & Conditions is found to be unenforceable as a matter of law, all other parts of these Terms & Conditions shall be unaffected and shall remain in force.

9.4      You and we agree that English law applies to these Terms & Conditions and that any dispute between us arising out of or in connection with these Terms & Conditions will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.  

How to contact us

Please feel free to contact us in any of the following ways: by email at or by writing to us at:

Tywi Valley Food Park

Station Road



SA19 9LN

These Terms & Conditions were last updated on 9th December 2022.

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