We trust that you will be entirely happy with the Autarky product issued, however should you have any issues with your order then contact our customer service team by calling 01832 737 300 ext. 1 or emailing email@example.com.
We will happily accept refund or exchange requests within 30 days for products which are faulty, damaged or incorrect. Your right to return faulty or incorrect items is covered under The Consumer Rights Act 2015. You have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund or exchange.
We only replace products if they are defective or damaged on receipt of order. If you need to exchange a product for the same item, send an email to firstname.lastname@example.org detailing your order reference number and return your item to the returns address below.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you received a faulty, damaged or incorrect item, the cost of return shipping will be refunded.
To initiate a return or exchange, please complete the following steps:
• Contact our customer service team notifying us of the fault, damage or incorrect item using the number and email address provided referencing your order reference number.
• Notify us within 30 days of your order. If you contact after 30 days you will not be viable for a refund.
• Where applicable, return the faulty, damaged or incorrect product to the returns address provided.
• Refunds will be made 5-7 days after receipt of complaint.
Dodson & Horrell Ltd
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